Ecommerce Journey
Welcome
We see all business as a relationship, in which lasting and long-term understanding is paramount.
We have been pioneering in the ecommerce space with our partner clients for over 10 years and have a wealth of experience and understanding of both courier and client requirements.
Start Your Ecommerce Journey Here
Select your Business Size

Small Business
Persona
- New to ecommerce
- Expecting tracking notifications and high quality, reliable service
- Still establishing trends and required ad hoc collections
- No dedicated person dealing with couriers yet
- Flexible with timing
- Limited development appetite and low need for crazy efficiency

Solution
- Store-to-door: Low price and high quality Drop Box service, conveniently located across the country
- Door-to-door: Convenient and well-priced pre-buy waybills with Aramex Click-Way
- Store-to-store: Visit your nearest PostNet branch and send a parcel to another PostNet branch

Medium Business
Persona
- Running a decent store with some trading history
- Re-evaluating your courier service
- Expectations of a high quality experience for your customers, reliable service, tracking notifications and strong SLA performance
- Want to deal with a competent and motivated team, who can add practical insights, creative thinking and best-of-breed experience
- Reporting would be valuable
- Volumes are manageable, though digital capture, consolidated daily collections and probably some sort of data import would be helpful

Solution
- By analyzing your existing delivery data, and taking cues from your marketing goals, we will custom design rates to suit your needs
- Frequent contact with your CRM, who will stay close, and bring in reinforcements whenever there is opportunity to improve
- Choose between a variety of technologies, including web consignment, desktop apps, track & trace tools and even returns solutions
- Easily access the reach of the PostNet network for counter collections
- Similarly, make use of PostNet as an option for customer returns
- Make use of our Logistics facilities to store excess stock, or even to conduct drop shipping for your business. Easily discussed via your CRM
- Streamline integrations with popular ecommerce platforms like Woocommerce, Shopify, Magento, Prestashop and BigCommerce.
Resources

Enterprise
Persona
- Efficiencies, costs and service is everything
- Small mistakes are adding up and you need an efficient team
- You appreciate that shipping cost is ultimately a percentage of revenue, and an account that’s tuned to your requirements could make the difference over time
- Changing couriers is now complicated, and you’re after a long-term partnership where sustainability, scalability and future-proofing are all important
- API integration is no longer a dream, it’s becoming essential – you’re needing a team who can help make the technology work
- Relationship is key, and your team needs to deal with experts who understand and care about the bigger picture
- Reporting is not a luxury, it’s now a necessity, and understanding the source of costs is essential
- You worry about peaks like Black Friday, or have seasonality that requires planning

Solution
- Integrate your account fully with existing business operations
- Use our localized APIs to quote, consign, track, return and even close-the-loop on invoicing
- Make use of PostNet branches for collections and returns, optimized for costs according to usage, and offering API-driven returns processes
- Frequent contact with your CRM, who will stay close, and custom reporting to suit your requirements
- Easy and powerful access to express services like Imports, Exports, Freight and Aramex Shop & Ship
- Handle peaks with our national logistics facilities by buffering stock or packaging, or even complete fulfilment-to-dispatch for your business. Easily discussed via your CRM
- Access Product Managers within Aramex to fine-tune your knowledge of a variety of different industry’s shipping requirements
