28 September 2021
To All Our Valued Customers,
We are delighted to announce the launch of our new electronic payment system for the payment of Customs clearance charges on shipments imported into South Africa.
This is a significant move to enhance the clearance process, upon arrival in South Africa, as well as the fast movement of shipments to your door for delivery. The new system is part of our overhaul project to simplify the clearance process and is one of the first steps of many enhancements to come. The immediate effect on customers will be a faster transit time from clearance to final delivery.
Our secure online payment system is powered by our partners Peach Payments and offers you the option of paying by card or secure instant EFT. All transactions are managed through the 3D Secure payment process, in compliance with local and international banking regulations. Aramex South Africa will never store any customer banking information like card details or online banking details. In compliance with POPIA regulations in South Africa, all other customer information such as names and email addresses as well as tracking numbers, is always kept safe and secure.
With advancements in technology, we inevitably find that there are those individuals that want to take advantage of these processes. To ensure your safety we strongly advise all customers to be vigilant of such fraudulent mails. To give customers more peace of mind, we would like to point out a few critical areas to look out for when receiving an official payment link.
• Your valid shipment tracking number will be reflected in the email subject and in the body of the email as an order number. Always ensure that the number is the correct number.
• The amount payable will be reflected in the body of the email.
• The official Aramex invoice will be attached to the email in PDF format which gives you a full breakdown of the charges payable.
• The email will originate from our payment partners Peach Payments, only. Banding for both Aramex and Peach Payments will be clearly visible.
• The payment link will be live for a maximum of 48 hours, after which a new link will be created for late payment.
Should you receive any email request for payment of shipment charges that does not adhere to all the above items, we would strongly encourage you not to action the request. If you have any doubts about the validity of the request, you can reach out to us on our Aramex Bot at www.aramex.co.za for quick and efficient service. Should you need the human touch, we have a team of Live Chat experts waiting to assist you.
Communication & Customer Experience Executive
Aramex South Africa (Pty) Ltd