14 July 2021
Dear Valued Customers,
We thank you for your continued patience and understanding during these challenging times. The support and encouragement we have seen from our valued clients this week has warmed our hearts. For the time being the major areas of disruption to our business remains in the Kwa-Zulu Natal area. Isolated incidents are however being reported, across the country, which may at times affect certain deliveries. We did shut down our East London office yesterday afternoon due to safety concerns in the area.
Our business operations remain heavily affected in the following branches: Durban, Pietermaritzburg, Ladysmith, and Richards Bay. These branches remain closed for the third day in a row. The situation remains volatile on the ground and we continue to monitor and adjust our security protocols. Our East London branch is fully operational again today and we don’t anticipate any issues.
The N3 highway between Johannesburg and Durban remains a concern. Reports are that parts of the highway have been reopened between Heidelberg and Harrismith, however the rest of the highway remains closed. We therefore cannot connect any road linehaul services between these cities at present.
We genuinely appreciate your continued support and are thankful for your patience. We will continue to drive excellence in our business daily, even in the face of adversity. We are hopeful that we will start seeing a return to normality soon.
Should you require any additional information or guidance please don’t hesitate to reach out to your Customer Relationship Manger, or branch manager immediately. Alternatively reach out to our live chat service on www.aramex.co.za
George Van Der Merwe
Country Manager (MD)
Aramex South Africa (PTY) LTD