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Customer Update – Operational Update

5 July 2020

Dear Valued Customers,

We would like to take this opportunity to extend our heartfelt apologies for the significant impact that the partial closure of 2 of our facilities has had on your business. To put it simply: We are sorry.

It has been a particularly challenging 2 weeks in terms of managing the safety and wellbeing of our staff and customers, while balancing the need for a reliable delivery service.

We have been able to test all staff located in both facilities and can confirm that less than 10% have tested positive. Those who have tested positive has been in self-isolation since the first round of testing. We stand by our decision to initiate the 2-day lockdown but were unfortunately unable to anticipate the unintended consequences. Although we were promised a 24-48-hour turnaround time this did not happen due to the surge in infections and the subsequent delays experienced by the laboratories.

This in turn led us to only operate at between 50 -70% capacity at any given time as all temporary staff and agents that were willing to assist us had to prove that they had negative test results.

We have put various action plans in place to deal with the backlog including working the entire weekend.
Unfortunately, we are still 1-2 days behind our normal schedule and are striving to catch up by  Wednesday the 8th of July.

As the national infection rate continues to escalate it is imperative that we continue to practise strict hygiene and safety protocols. It is in the interest of all of us to do so.

During the coming days and weeks, we will do our utmost to regain your trust and confidence in us.

We thank you for your patience and forbearance in what has been an incredibly challenging 2 weeks.

Sincerely Yours,

George Van Der Merwe
Country Manager (MD)
Aramex South Africa (PTY) LTD

Download Aramex South Africa – Customer Letter – Operational Update 5 July PDF