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Customer Update – Operational Update

30 June 2020

Dear Valued Customers,

Following our previous communication regarding the testing of our staff in the Linbro Park facility, we would like to take this opportunity to update you with our progress.

We are incredibly thankful for the support that we have received from all of you. We can confirm that all staff have been tested and we have received most of the results. We can also inform you that well over 90% of our staff have tested negative. Those who have tested positive have been in self-isolation since the tests were completed. We have arranged for additional resources to assist in the areas that have been affected and to assist with clearing the backlog.

As a safety precaution we also took the decision to test staff at our Cape Town facility. The expedited testing was completed this past Saturday, 27 June. On Monday however the lab in Cape Town informed us that they were experiencing massive backlogs in testing. As a result, the outstanding test results have caused a delay in getting the entire workforce back to the office. Best practice at present dictates that staff must have tested negative for COVID-19 before they can return to work. We are in close contact with the lab and their technicians and we are hoping to have a resolution of all results by close of business on Wednesday 1 July. As a result, there has been certain delays with deliveries and collections.

The massive increase in Covid -19 infections and the resultant backlog in testing has impacted our services and we sincerely apologize for this. However, it is paramount that we remain vigilant and continue to apply apply strict control measures.

We again thank you for your support and understanding in what has been an extremely challenging time.

Sincerely Yours,

George Van Der Merwe
Country Manager (MD)
Aramex South Africa (PTY) LTD

Download Aramex South Africa – Customer Letter – Operational Update 30 June PDF