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Customer Update – Operations (COVID-19)

16 April 2020

To Our Valued Customers,

We would like to start off by thanking you for your continued support during these unprecedented times. It certainly has been a challenge for South Africa and the rest of the world. With the announcement by our honourable president, Cyril Ramaphosa, on the 9th of April that the lockdown will continue until the 30th of April 2020, we would like to assure you that we will continue to operate daily and to help deliver much needed essential items.

At present we are assisting our customers across various sectors from medical to production and IT infrastructure to ensure business continuity in the essential goods sector. We applaud all the hardworking people on the frontlines every day and we thank them for their commitment and dedication. We are also extremely proud of our committed and dedicated staff who put in the effort every day to ensure that we deliver essential goods to our customers.

While our services are, for the time being, limited to “essential goods” only, we have formally, in conjunction with SAEPA (South African Express Parcel Association) applied to government to allow delivery of all parcels during lockdown. We are confident that home deliveries during the lockdown will further aid in reducing the rate of infections and help flatten the curve. At present the request is being reviewed and we are expecting some feedback soon.
Our call centres and Customer Relationship teams continue to work remotely and is available to answer your calls and help you with any guidance or advise you may need during this time.

Our Drop Box service remains operational in all Pick ‘n Pay stores located in major cities across South Africa and you can find a complete list of our main centre locations on our website
You can also find your nearest Pick ‘n Pay store on the “store locator” under our “Store-To-Door” page on the website.
We encourage the use of the Drop Box when you are shopping for essentials to send to your loved ones.
Please be reminded that the service is only available for essential items at this time, and perishable items are not allowed.

Our international express service is still seeing the effects of the lockdown. We are however gaining access to more freight aircraft options, as passenger aircraft are still restricted. This naturally does impact the transit times, into and out of South Africa. We are also mindful of the fact that many other countries are under lockdown and may not be delivering shipments at all.
While government has given the go ahead to clear all import cargo to ensure that essential goods are delivered, there has been no lifting of restrictions on delivering non-essential goods. Simply put, we are clearing all incoming cargo with zero disruptions from Customs and Excise, however non-essential goods must be held in our facilities until such time as the restrictions are lifted on non-essential cargo.

This pandemic has created many disruptions in our daily lives, not just here at home, but across the globe. As a well-established global organisation, we are in a unique position to continue providing supply chain services as and when required.

If you have any questions or comments please reach out to us on our website or any of our social media platforms, or call your nearest Aramex SA branch.

Sincerely Yours,

George Van Der Merwe
Country Manager (MD)
Aramex South Africa (PTY) LTD

Download Aramex South Africa – Latest Operational Update PDF (COVID-19)