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Customer Update – Level 4 Lockdown

30 April 2020

To Our Valued Customers,

We extend our sincere thanks for your continued support during these unprecedented times. With the change in lockdown from Level 5 to Level 4 we would like to inform you of the changes in the classification of goods that we can and cannot be moved.

While we as an industry eagerly await clarification on what expansion can be expected on the Commerce and online industry, we continue to deliver essential goods across the country to our customers. As per the current regulations imposed by government we are legally required to follow and enforce these regulations across our network in South Africa.

To better clarify what is currently qualifies as essential goods, I include the below guideline to assist you:
Food Items
Non-perishable items like: Rusks, cereals, flour, maize meal, yeast, canned foods, coffee, uncooked pasta, uncooked rice, boxed cookies or snacks, spices, dry food packs, dog food, canned dog food, bottled water.

Food Items Not Allowed
Fresh fruit or vegetables, meats, yoghurt, milk, juices, baked goods, prepared foods.
Shipping of alcohol and tobacco products is strictly prohibited.

Medical and Hygiene Products
Face masks, gloves, sanitiser, disinfectants, hand wash, body wash, basic hygiene and sanitary products, medication, baby products, cleaning products, condoms, toilette paper.

Items Not Allowed
Cosmetics, temperature-controlled medication, industrial chemicals.

Other essentials, and items that aid the delivery or production of essential goods
Modems, telephony and communication equipment to emergency services, dongles, routers, machine parts, textbooks, learning material, baby clothing, urgent documents.

South African logistics and eCommerce businesses have called on the government to fully open all home deliveries of all online goods. We continue to argue the fact that the courier and logistics industry can better manage the social distancing aspect, with the “no contact” delivery method, instead of letting our fellow South Africans visit a local store. Thus, we can aid in keeping non-essential workers in their homes which would help limit the spread of the disease, but also add value to the overall economy.

In terms of import and export freight, we continue to operate as per the regulations allowing the
movement of goods through our airports, seaports and cross-borders. With more allowances made on
which products may be imported and exported we are expecting and increase in these volumes over the
coming weeks.

We are all in this together and we are here to support you in any way we can. If you have any questions
or comments please reach out to us on our website or any of our social media
platforms, or call your nearest Aramex SA branch.

Sincerely Yours,

George Van Der Merwe
Country Manager (MD)
Aramex South Africa (PTY) LTD

Download Aramex South Africa – Update Level 4 Lockdown PDF