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Customer Update – (COVID-19) Measures

01 April 2020

Dear Valued Customer,

Since the lockdown in South Africa on the 27th of March 2020, we have experienced considerable disruption and upheaval in our economy.

As a company that has been recognised as an “essential services” provider we consider it our duty to assist our nation with delivery of vital medical equipment, medical supplies, non-perishable food items, cleaning materials and supplies, urgent machine parts that aid essential services, critical IT infrastructure to keep lines of communication open and other critically important items to keep our people safe, but also help the economy in whatever way possible.

While we have an extensive list of corporate customers that supply a substantial portion of the countries essential service sectors, we are also focusing on our Drop Box network, located in all Pick ‘n Pay stores nationally. We see this service as a vital link to the people of our wonderful country to help deliver items that are critically needed. Our first and foremost priority is to deliver essential goods to people across various cities and towns and help stimulate smaller businesses that supply essential goods. We have for the time being extended the transit times on all Drop Box shipments, as we are currently running at lower capacity than normal. However, we continue to manage our road linehaul network closely and strive to deliver your parcels as soon as possible.

At present the Drop Box service will remain operational in all Pick ‘n Pay stores located in all major cities across our network and you can find a complete list of our main centre locations. You can also find your nearest Pick ‘n Pay store on the “store locator” under our “Store-To-Door” page on the website.

We implore our customers to adhere to the rules and focus on sending essentials that will deliver aid and assistance to citizens that require it. We ask you as our valued customers to comply with the current regulations in place during this 21-day lockdown period.

Our international express service has been affected as a result of the lockdown. With no incoming or outgoing commercial flights to any international destinations, we are unable to utilise our normal routing network at this stage. Government authorities is however allowing cargo flights to land in South Africa and we are making use of such flights depending airline availability. This means that we rely on specific space allocations on a particular flight. It is also important to note that these cargo flights do not fly every day and is dependant on volumes.

We see ourselves as an important ally in the fight against the spread of this pandemic which has wreaked havoc across continents. If you have any questions or comments please reach out to us on our website or any of out social media platforms, or give us a call.

Sincerely Yours,


George Van Der Merwe
Country Manager (MD)
Aramex South Africa (PTY) LTD

Download Aramex South Africa – Operational Update PDF